TERMS & CONDITIONS
By enrolling in a training course with Action & Emergency, you agree to the following:
Student Information Course Information
Our website has a comprehensive range of information that will help you make an informed decision concerning the training we provide. This student agreement contains general information regarding the services we provide. Course specific information is located on our website for each specific course. The course specific information will provide you an indication of what is in the course and the assessments required, as well as vocational outcomes.
Unique Student Identifier (USI)
The Unique Student Identifier is a National Government initiative for all students from 1st January 2015.
Your USI account will contain all of your nationally recognised training records and results completed from 1st January 2015 onwards. This will assist when you are commencing employment with a new employer or if you are commencing study with a new training organisation.
Every student from January 1 2015 is required to provide Action & Emergency Pty Ltd with a verified USI before we can issue any certification. For further information on what a USI is and how this number will affect you please refer to the Action & Emergency Pty Ltd website, or to the USI website: https://www.usi.gov.au/
Enrolment and admission into some of Action & Emergency Pty Ltd courses are subject to meeting certain prerequisite conditions. Specific details of the prerequisites pertaining to these training courses are contained in individual course documentation and are made available prior to enrolment. All course information is located on our website.
In the case that a potential student does not meet the prerequisite conditions, we will endeavour to assist you in understanding your options regarding meeting the standards. Any questions regarding prerequisites can be addressed by telephoning our Contact Centre team on 1300 559 064.
Upon successful enrolment, students will be provided with login details to access their individual Training Desk Portal. Training Desk will provide the student with access to their training records (previous courses completed, Statement of Attainment) which can be downloaded at any time.
Action & Emergency Pty Ltd courses may be delivered directly or by an individual or business delivering training on behalf of Allens Training Pty Ltd by way of a Third-Party arrangement. Action & Emergency Pty Ltd operates under a Third-Party agreement in place which is registered with ASQA and is authorised to deliver training on behalf of Allen’s Training Pty Ltd.
The course fee may be paid direct to the trainer, with no further enrolment fees required to be paid to Allen’s Training Pty Ltd in this case.
Each qualification, unit of competency or course offered by Allen’s Training Pty Ltd and or a third-party delivering training on their behalf has a specific course fee. The course fee is the maximum fee that may be charged to the student for their selected course.
Course fees are set at competitive rates and will be advised prior to the enrolment in a course. These fees may vary from course to course. Fees and charges are available on request by telephoning Action & Emergency Pty Ltd Contact Centre 0400 663 150 prior to enrolling into this course.
All fees will be paid according to the fee structure provided prior to enrolment.
It is our policy that the course fee will be all-inclusive. Students will not be ‘surprised’ by unexpected requirements, fees or expenses.
Course fee inclusions:
Support and coaching;
Any associated student workbooks, handouts or manuals;
Classrooms and facilities;
Access to any specialised equipment necessary in the training.
Where additional resources normally associated with a program of study are required (e.g. reference material, research documents, own computer) the student will be clearly advised of exactly what is required in the pre-course materials or enrolment confirmation for the program.
There are no additional fees associated with your training, except for cancellation fees or replacement of resources.
Students who require replacement of issued learner’s resources or workbooks will be liable for additional charges to cover the cost of replacement.
Course fees are due and payable at the time of enrolment unless otherwise negotiated. No Statement of Attainment or Qualification will be issued until full and final payment has been received.
Student Fee Guarantee
Action & Emergency Pty Ltd holds a term deposit for protection of student course fees that are paid in advance for a training course.
The intent of this is to ensure that mechanisms are in place to protect the student’s investment and provide access to funds or a comparable course acceptable to the student at no additional cost, in the event that Action & Emergency or the RTO (Allen’s Training Pty Ltd) ceases to operate or is unable to provide the services outlined in the contract with the student.
Refund Policy and Cancellation
When an applicant accepts a place offered by Action & Emergency Pty Ltd and pays the fees, it means a binding contract is created between the student and Action & Emergency Pty Ltd. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to Action & Emergency Pty Ltd.
In the case of cancellation/withdrawal, the following cancellation fees will apply:
Students who give notice to cancel their enrolment more than 10 days prior to the commencement of a program will be entitled to a full refund of fees paid.
Students who give notice to cancel their enrolment fees less than 10 days prior to the commencement of a program will be entitled to a 75% refund of fees paid. The amount retained (25%) by Action & Emergency Pty Ltd is required to cover the cost of staff and resources which will have already been committed based on the student’s initial intention to undertake the training. Enrolments into short courses (one day) can also be transferred to an alternative date in cases where there is one available.
Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees. Enrolment into a course via distance delivery will be deemed to have commenced when the learner resources have been dispatched.
There is no charge for a student to transfer to another course with Action & Emergency Pty Ltd. If Action & Emergency Pty Ltd cancels a course, then a full refund will be made available to whoever paid that course fee.
Please note that administration fees may still apply for the processing of refunds.
Discretion may be exercised by the CEO in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund. CEO may also authorise a refund of tuition fees if the circumstances require it.
Where refunds are approved, the refund payment must be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student on the Refund Request Form which can be downloaded from our website under the student section.
Note: If for any reason Action & Emergency is unable to fulfil its service agreement with a student, Action & Emergency must refund the student’s proportion of fees paid for services not delivered or make alternative arrangements.
Guarantee of Training
Action & Emergency Pty Ltd reserves the right to cancel, postpone or re-schedule courses due to low enrolments or unforeseen circumstances. Should this occur a full refund and/or an opportunity to reschedule (without penalty) will be offered.
Action & Emergency Pty Ltd reserves the right to change course fees, dates, content, trainers or method of presentation at its discretion.
Action & Emergency Pty Ltd undertakes that in the event they are unable for any reason to deliver training that has been paid for in full, they will refund the course fees or make alternative arrangements.
Full Details of the Students Rights and Responsibilities can be found at the website below: